News
How to use the ‘Acrobat Reader DC’ to crop multiple pages in the same document at once ? (AM-243-BT)
Some shipping platforms only provide you with a full page (8.5" x 11") document.Frequently, they use half of the page for the shipping label and the other half for receipt or packing slip.
While th...
How to adjust Label Margins? (AM-243-BT)
Sometimes your shipping platform or the settings on your application results in prints that are off center or cut-off.You can adjust these margins and define new paper sizes by the following method...
Why is the printer printing blank labels? (AM-243-BT)
Reason①: Your labels are loaded in upside downPlease ensure your labels are properly loaded. The print side is facing up.
Reason②: Ensure your labels are "Direct Thermal" labels.Reason③: Try to pr...
Why does the printer skip paper or continuously feeding？(AM-243-BT)
Reason A : Changing your label type and size are the main causes for printer skipping labels or continuously feedingFirst step：Disconnect the USB from your printer. Check "Feed" Button.Let the pr...
Why I get horizontal label instead of vertical label? (AM-243-BT)
You can setup printer to rotate it for you automatically.For MacOs：
Open a desired file and printing -> click "Show Details"-> select printing direction in "Orientation"For Windows...
Why Label barcode is not printing clearly ? (AM-243-BT)
1.The source file wasn't created in the ideal quality:Print the sample label to test if your printer is working well. You can download the sample label from USB Driver:
OR website: Sample 4 x 6 Shi...
Why can't I print on my Mac？
For example:If your MacBook OS is macOS Catalina (Version 10.15.7) /macOS Mojave (Version 11.6.7)
when you connect with the printer correctly and do printer. but the computer still notices “Printi...
How to maintain the print head (AM-243-BT)?
Printer head Cleaning Steps
1. Turn the printer off, remove the power cord and open the cover.
2. Wait until the printer head cools down.(The printer head may be very hot after printing)
3. Comple...
Why Same label keeps printing? (AM-243-BT)
Reason: When printer doesn't accept a label was printed correctly, it will attempt to re-print it:->Turn power switch off. This clears any pending print jobs. ->Let your printer re-learn your...
